We are devoted to customer satisfaction, however we do understand that you may need to return goods to us occasionally so here we have outlined our returns policy.
M305 Media Cube
CHANGE OF MIND
If a customer is not satisfied with a purchase on our site, we are happy to offer a full refund on the price of the product returned within a 14 day cooling off period, as per the consumer rights directive
Should a customer have reason to return an item please email us at [email protected]
All returns must be accompanied with a copy of our order confirmation email to help us to process the refund promptly
The customer is responsible for the shipping costs involved in returning the order to us
Refunds will only be paid on the same card/account used to place the order and are for the value of the goods
Customers must complete the return request within ten days of placing the order and goods must be returned to us within five days of this request
If you should find that your goods are faulty on arrival or go faulty during the warranty period, you are entitled to a replacement
Should a customer have an issues related to a faulty item please email us at [email protected]
On receiving the faulty item, Kidsflush will then send out the replacement – normally within 3 working days
Customers should inspect the goods on receipt to make sure all items are present and were not damaged during transit
Customers must inform us with 3 days of receiving a parcel if there is an item missing
TERMS & CONDITIONS
All returns should be sent to the Returns Address at the top of page
As our products are used in the bathroom & hygiene issues we do not encourage ‘Shop and Try’.
Returned goods which do not meet the above criteria will be considered as ‘In Dispute’. In Dispute products will not be refunded or exchanged.